At Garden Bulbs Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process.
Return & Exchange Process
- Eligibility: Items must be returned within 15 days of receiving your order. The product must be in its original condition, unused, and in the original packaging.
- Initiate a Return: To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
- Ship the Item: Package the item securely and include the RAN on the outside of the package. Ship the item to the address provided in the return instructions.
- Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Refund Timeline
Refunds will be processed within 5-7 business days after we receive the returned item. The refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Non-Returnable Items
Due to the nature of certain products, the following items are non-returnable:
- Garden Bulbs: Once planted, garden bulbs cannot be returned due to their perishable nature.
- Live Plants: Live plants, including bedding plants, decorative shrubs, and fruit bushes, are non-returnable to ensure their health and viability.
Return & Exchange Request Template
Use the template below to request a return or exchange. Simply copy and paste the text into an email and fill in the required information.
Contact Us
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us at [email protected] or call us at [Your Phone Number]. We are here to help!
Thank you for shopping with Garden Bulbs Store. We appreciate your trust in us and look forward to serving you again.
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